Gusto Review 2022: Pros and Cons

Gusto Review: What is Gusto?

Gusto started out as ZenPayroll in 2012. Gusto’s three founders resided in Palo Alto together. One even did not sleep in the closet, as they wanted to share space however, all bedrooms were already taken. The original idea was to create a backend system that would let them pay for their work.

Gusto is used by more than 100,000 companies across the nation to manage payroll and benefits. Gusto has offices in San Francisco, New York City, and Denver.

Gusto review 2022

Gusto Review: Plans and Prices

Three options are available.

  • Core
  • Complete
  • Concierge

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They’re all available at different prices and can be tailored to meet your specific needs. The monthly cost is $39 plus $6 per employee. Although it’s not the cheapest plan we looked at, it’s still very affordable and includes everything you’ll need to manage your payroll. Gusto offers three plans that include automatic payroll for salaried employees.

They also offer unlimited payroll runs, direct deposits, and tax filings along with W-2s and 1099s. Gusto provides health insurance in all states. It is also possible to make use of it to design benefits packages for your employees. The higher-cost plans of Gusto come with time tracking and additional HR and administrative features.

Gusto offers a Contractor Plan to companies without W-2 employees. The monthly cost is $6 per employee.

Is Gusto Right for Me?

Gusto Is Best For:

  • Businesses that must file taxes in multiple states
  • Tech lovers
  • New businesses
  •  Companies that are only paying independent contractors

People who are averse to additional fees

Gusto is not suggested for:

  • Businesses looking for the cheapest self-service software for payroll
  • Individuals who want to manage the household payroll
  • For those who require expert assistance on the weekend or late into the evening.

If you’re into UX and enjoy using the most recent apps, Gusto might be a good fit. Gusto was founded in Silicon Valley, and it’s is a contemporary-looking app. You can not only run payroll but can track your employees’ coffee purchases and even send them birthday cards with their names on them.

Gusto does not charge additional charges for taxes for multiple states in contrast to some of the rivals we examined. Gusto’s pricing is clearly laid out on its website. If you’re apprehensive about paying extra charges, insane, it might be a good fit. Gusto is a great option for businesses that are just starting out because you can create benefits packages or set up payroll as well as onboarding staff from one location, and at a low cost.

Onboarding is easy with Gusto’s self-onboarding system. Gusto just needs to know some basic information about your employees. Then, Gusto will send an email instructing them to sign in and then complete the remaining. Another great benefit when you sign up for Gusto is the option to upgrade or decrease your plan at any time.

Gusto features

Gusto might be a good alternative if you’re only paying independent contractors. It offers a plan with no monthly fee beyond $6 per payee, however, it does not offer payroll for households.

If you’re a person who is able to pick up the phone to have answers at any time, Gusto might not be the best choice. Live support is available between 7 a.m. until 4 p.m. PST. However, however, some of the competitors we have rated provide support 24/7, while others provide weekend or evening hours depending on where you are located. Gusto has no mobile app to run payroll. However, you can log into Gusto from a web browser on either your tablet or phone.

And lastly, Gusto isn’t the most expensive payroll software in our ranking of the top Payroll Software of 2021, but it’s not the most affordable. With self-service plans like Patriot or SurePayroll, You’ll have to pay your own taxes and won’t be able to access an abundance of HR software, but you’ll likely reduce your expenses.

Gusto Payroll Plans and Features

Core Payroll Plan

The Core Plan costs $39 per month, plus $6 per employee. The Core Plan includes everything you need to run payroll which includes direct deposit and payroll reports, as well as unlimited payroll runs, and unlimited payroll runs. Gusto will also manage your tax filings, whether they’re federal, state local, or state. It also manages benefits, and employees can access Gusto Wallet to access their pay stubs and W-2s. Gusto Wallet app to access their W-2s and pay stubs.

If you need additional HR tools, like software provisioning, time tracking and surveys that are anonymous, think about upgrading to Gusto’s Complete or Concierge plans.

Though this is the most affordable plan from Gusto but if you’re looking for a cheap, self-service payroll software, think about alternatives like Patriot or SurePayroll.

Complete Payroll Plan

The Complete Plan from Gusto costs $39.90 per month, with $12 per employee. The Core Plan includes everything, plus more. The biggest distinction when it comes to running payroll is that the Complete Plan offers next-day direct deposit.

But when you check out the options that go beyond payroll, there are some significant distinctions. The Complete Plan has added functions such as the ability to electronically sign documents, customize onboarding checklists as well as time-tracking PTO requests, and the ability to create anonymous surveys, and then review the results over time.

You might want to upgrade to the Concierge Plan to get greater HR assistance. It not only comes with unlimited access to a certified HR professional over the phone or via chat as well as a dedicated line that calls support for customers.

Concierge Payroll Plan

With a monthly cost of $149 with a $12 employee fee, Gusto’s Concierge plan is at the higher end of the options we looked at, but it comes with numerous options, including all the tools you’ll require to manage payroll and administer benefits.

In terms of running payroll Payroll, you’ll have the same benefits with the Complete and Concierge plans, but the latter includes premium HR support. You’ll have access to the Gusto HR Resource Center, where you can find job descriptions and templates for employee policies and also be notified when changes in laws occur so that you can keep your business in line. With the Concierge package, you will also have unlimited access to HR experts as well as a direct line to call Gusto for support.

Gusto vs Competitors

Gusto vs Onpay

Gusto holds the top spot in our ranking of the top Payroll Software of 2021, finishing just ahead of OnPay, which ranks No. 2. Both are excellent products. However, there are a few things you need to consider before deciding which is the best choice for you.

Both offer expert support, plus everything you need to run payroll and administer workers’ compensation. Gusto and OnPay also support a variety of integrations. OnPay costs $36 per month and $4 per employee and is slightly more affordable than Gusto Core Plan. OnPay provides health insurance across all 50 US states, while Gusto does not offer the same coverage in all states. If this is something that you’re interested in, make sure to verify the current list prior to deciding to sign to sign up.

OnPay could take as long as 4 days to get employees’ direct deposits. Gusto, however, provides direct deposit on the same day when you enroll in its Complete or Concierge plans. Gusto’s plans include federal taxes, state and local submissions. OnPay only fulfills federal and state tax obligations.

OnPay only offers one plan. It has a substantial price difference between it and Gusto’s Concierge option. There are also big differences in the features. Gusto is a good choice when you require access to HR specialists that are certified.

Gusto vs Square

The 2021 Top Payroll Software Ranking shows Square and Gusto rank fourth and fifth. Both provide all the payroll tools that you need such as direct deposit, unlimited payroll runs and W-2s. Both firms are proud of their straightforward pricing and no hidden fees.

There are however several significant distinctions between Square and Gusto. Similar to OnPay, Square offers one plan that costs $29 per month plus $5 per employee. It’s a little cheaper than Gusto Core Plan. Square is well-known for its Point of Sale systems (POS). Square’s POS system makes it simple to pay your employees. Additionally, Square offers tools to manage your staff, run an online store, set up loyalty programs, control inventory, and much more.

Gusto provides a fantastic option for businesses that need additional HR assistance. Square is a good option for managing business. Gusto’s Concierge plans are more expensive than Square, but users have unlimited access to HR specialists via phone or chat. Gusto can file your state and federal payroll taxes. Square only takes care of federal and state tax filings.

Square is similar to Gusto also offers a plan that allows you to pay contractors who are independent without monthly charges. Check out these software products if you are interested.

Gusto vs Paychex

It all comes down to what your business needs are. Both provide everything you need for payroll management however, there are significant differences.

If you’re looking to compare the prices of Gusto and Paychex, you’ll need to consider what functions you want and then get a quote from Paychex. Gusto’s Core plan starts at $39 per month, plus $6 per employee, and the basic plan offered by Paychex starts at $59 for a month, with a fee cost of $4 per person. These prices are the same when you pay 10 employees.

However, Paychex has add-ons that could make the costs vary. Gusto offers transparent pricing.

Gusto has a variety of interfaces for software. Paychex will require you to pay an additional fee to integrate your accounting software unless you select the most comprehensive plan.

Gusto’s Complete Plan is reasonably priced at $39 per month plus the cost of $12 for each employee. It includes additional features such as time monitoring, employee surveys, and customizing permissions with no significant price increases.

Paychex offers health insurance benefits in all 50 states which Gusto cannot match as of right now. Paychex also offers 24/7 expert support by phone. Additionally, it can be a good fit for large companies, whereas Gusto is designed for small firms.

If your company is expected to expand rapidly, Paychex may be an excellent choice. Gusto as well as Paychex both offer many HR functions. Paychex is more robust, but you have to be willing to pay more.

Gusto is cloud-based so you can sign-up online, and there’s no contract. Remember, Gusto offers three plans which vary in cost and features, along with an option for companies that only pay independent contractors.

Contact the sales team of Gusto via chat or by phone to help you decide which plan is best for you. If you’ve already paid your employees this year, you’ll need to be able to provide your business’s EIN as well as the addresses of your employees, salary records, as well as what you’ve already paid in taxes on the payroll.

How To Sign up for Gusto Payroll?

1. Choose the Plan: Before you sign up, take a look at which plan is best for your needs. Remember that the Core Plan has everything you need to run payroll. In addition, Gusto will file you local, state and federal taxes. The Complete Plan includes additional features that will help you manage your business such as time tracking. And the Concierge Plan includes access to HR professionals certified in the event you require them.

2. Register: Once you’ve picked an option, click on the orange “Get Started” button on the Gusto website. It’ll prompt you to create a Gusto account.

3. Set Up Your Account: There are 10 steps to establish your account. Fill in your address, information about your workers as well as tax information and banking details. Then pick a pay schedule, enter your past pay information, fill out some forms, verify your bank details and then add the tax liabilities you have not paid yet.

Gusto Frequently Asked Questions

Does Gusto Offer a Trial Period?

In contrast to the majority of other payroll applications in our ratings, Gusto doesn’t offer a trial period for free. You can unsubscribe from Gusto at any time. Gusto offers a demo on its website that you can use to get an idea of the product before you sign up.

Does Gusto Offer Direct Deposit?

Gusto allows direct deposit for the three plans, meaning you can send money straight to your employees, without signing or printing checks. With Gusto’s Core Plan, you need to make payroll payments for at least 2 days before the date of payday.

Gusto’s Complete and Concierge plans come with direct deposit on the next day. Your employees will receive an email congratulating them on their payday from Gusto, which includes an online link to the pay stub.

Certain customers can also be eligible for Gusto Cashout A useful tool that lets your employees request an advance to be able to cover any emergency.

Does Gusto Offer Automated Tax Filing?

Gusto will file your state and local taxes and collect them. Gusto creates your W-2s and 1099s and then distributes them electronically to your employees at the end of the year. Gusto is an excellent choice for companies that need to file tax returns in several states.

Three plans offer the ability to file multiple states – this is not something that every payroll software can do.

Can Gusto able to track time?

Gusto’s Complete and Concierge Plans allow you to keep track of the hours of salaried and hourly employees. Additionally, you can keep track of projects and employees can submit PTO requests which automatically sync to your calendar.

Gusto allows integration with a variety of time-tracking software. This is great if your current one isn’t performing well or you select Gusto Core Plan that doesn’t include time tracking.

Does Gusto Support Integrations?

Gusto offers a variety of integrations. Syncing your accounting software with Gusto can save you time and keep you exact. Gusto lets you integrate many of the most popular accounting software, including Intuit QuickBooks and FreshBooks. Gusto is also compatible with time tracking software such as Homebase, Tsheets, and When I Work.

Plus Gusto does a lot more. You can also incorporate various other software like Point of Sale, business administration analytics, HR, and many other programs.

Does Gusto Have a Mobile App?

With Gusto Wallet, the Gusto Wallet app, your employees can view their pay stubs and tax documents, set up cash accounts, and much more. It’s available for Android as well as Apple devices.

Gusto does not have a mobile application for managing payroll, but you are able to do it on your phone or tablet. Log in to your Gusto account with your internet browser. Employees will also need to sign in to Gusto via a web browser to modify their benefits, time in and out, or request PTO.

How do I get in touch with Gusto’s customer service?

When you purchase any of the three Gusto plans, you will have access to customer support. For help, you can contact us via chat, phone or email. Support is available between 7 a.m. until 4 p.m. PST. There’s a priority line for Concierge plan customers, which also have access to an experienced team of experts. Additionally, all customers are able to use Gusto’s Help Center to troubleshoot issues by themselves.